We take your privacy seriously. We do not rent, sell, loan or otherwise your personal data.
This is the privacy notice of Vivid Collective Limited In this document, “we”, “our”, or “us” refer to Vivid Collective Limited, trading as VividCollective.nz and HamiltonSoundandLighting.nz
We are company number 6941273, NZBN 9429046916938 registered in New Zealand.
Our registered office is at 91 Pinecrest Drive, Fairway Bay, Gulf Harbour, Auckland 0930, New Zealand.
This is a notice to inform you of our policy about all the information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website and services are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
Our policy is both specific and strict. It complies with New Zealand Law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do, please tell us.
We regret that if there are one or more points below with which you are not happy concerning the use of our website, your only recourse is to leave our website immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our website or because you give it to us in some other way such as submitting a form for example and why it is necessary to collect it:
Business and personal information
This includes primary identification and contact information, such as your name and contact details and also consists of all information given to us in the course of your business and ours, such as information you provide us in your capacity as our client or potential client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
Use of information
To provide you with the services and information which you request
For verifying your identity for security purposes including invoicing, non-payment, credit card payments
For marketing our services and products
We keep the information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities (Inland Revenue, for example) may demand to know it.
When we obtain information from you specifically to enable you to rent, hire, buy or enquire about a service or product offered on our web site by some other person, we assume that in giving us your information, you are also permitting us to pass it to the relevant person.
Your domain name and e-mail address
This information is recognized by our servers, and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
To correspond with you or deal with you as you expect;
In a collective way not referable to any particular individual, for quality control and improvement of our site;
To send you news about the services to which you have signed up;
To tell you about other of our services or services of sister websites
The information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
Website usage information
Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe or PayPal. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it or your credit card data at all ever.
Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphics to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a valuable service. We do not handle information about your credit card so do not subscribe to any such service.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data indirectly made up from your personal information, from software services like Google Analytics and others. No such information is identifiable to you.
The content you provide to us intending to being used by third parties
If you provide information to us intending to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither you nor we have no control whatever as to how it is used.
Cookies are small text files placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server.
Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period has passed.
To allow essential parts of our web site to operate for you.
To operate our content management system.
To operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.
To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
To record your activity during a webcast.
An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months when it will be deleted automatically.
To store your personal information so that you do not have to provide it again when you visit the site next time. This cookie will last for 90 days.
To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to 12 months in case, we decide to contact you at a later date.
If we employ you, or you become a casual contractor, we collect information about you and your work from time to time throughout your employment.
This information will be used solely for purposes directly relevant to your employment. After your employment has ended, we will keep your file for seven years before destroying or deleting it.
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt-out of this service at any time by instructing us via email.
Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
Compliance with the law
This confidentiality policy has been compiled to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website, services, events and hire offerings.
Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will equally take reasonable steps to verify your identity before granting access or making corrections to your information.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact through the contact us page. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Data may be “processed” outside New Zealand
Our websites are hosted in Australia. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Specifically, our technical team is based in Gulf Harbour, Auckland. Accordingly, data obtained within New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country.